Author: SMS News

The SMS Experts

Why Multichannel Messaging is Key for Engaging Customers in a Digital World

SMS-Magic Team | Apr 08, 2021 It would be an understatement to say the world changed drastically in 2020. Businesses who were not already using digital tools to connect with customers were forced to adopt new ways of communicating. If they ignored the need for new communication channels they would not survive. In order to…
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May 8, 2021 0

How Multichannel Messaging Helps Insurance Organizations Improve Customer Engagement

SMS-Magic Team | May 05, 2021 A strong customer engagement plan creates the foundation for successful conversations between agents and customers. With a clear and cohesive strategy across your communication channels, you’ll have happier customers and more referrals. COVID-19 has made it mandatory for companies across industries to go digital, and the insurance industry is…
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May 5, 2021 0

5 Benefits of Using Multichannel Messaging in Real Estate

Digital tools have changed the way many industries do business, and real estate is no exception. Today, home buyers expect to receive a customized experience, similar to what big brands such as Uber, Amazon, and Airbnb offer. Whether it is for the application process, approval process, or for answering any questions, customers expect the communication…
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May 2, 2021 0

7 Tips for Using Multichannel Messaging to Drive Revenue

How and when you talk to your customers plays an important part in your business. Customers expect personalized and cohesive brand experiences across messaging channels. A bad communication experience will quickly send them looking to your competitors for their needs. By creating and implementing a multichannel messaging strategy, you’ll be able to ensure positive customer…
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May 1, 2021 0

Survey: 63% Will Share the Love by Texting This Valentine’s Day

Nothing says romance like a well worded text message, or at least that’s what 63% of survey respondents ages 18 to 44 believe. In a survey about consumer communication habits and spending leading up to Valentine’s Day 2021, a majority of respondents said they are planning to use text messages to let the people they…
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April 30, 2021 0

5 Texts That Could Save Your Life

Feeling overwhelmed? Alone? Depressed? Scared? If you’re dealing with an issue in your life and not sure where to turn, you have options— one of them could be texting. While crisis phone lines have been popular for a long time, some people just don’t feel ready to talk. Other times, talking on the phone could…
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April 30, 2021 0

5 Tips for Leveraging WhatsApp in Business

With over 1.5 billion active users monthly, WhatsApp has proved to be a convenient messaging platform for users. What started as a medium of day-to-day communication has now become an important and useful channel for business communication. Today, WhatsApp is looked to as a channel for building faster connections with customers. Why You Should Use…
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April 27, 2021 0

How to Solve Customer Success Challenges with Multi-channel Messaging

In the past, multi-channel marketing was all about marketing through magazines, television ads, and newspapers with store promotions, billboards, direct mail initiatives, and telemarketing. But in today’s digital world multi-channel marketing efforts include channels such as podcasts, blogs, and videos which can be easily shared across various platforms, including messages, social media, emails, and websites.…
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April 27, 2021 0

4 Ways to Boost Business with URL Shorteners

URL shorteners may seem like a simple tool with little impact, but in reality, they can help you acquire new leads, create and promote brand awareness, stay ahead in the competition, and ultimately grow sales. When you plan to boost your business with social media marketing, it is all about connecting, engaging, and drawing an…
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April 27, 2021 0

5 steps to effective call deflection

Following what was a challenging year for many businesses, customer retention has arguably never been so important. A key component to driving customer retention and loyalty is the delivery of great customer service. Afterall, not only does a totally satisfied customer contribute 14 times more revenue than a somewhat dissatisfied customer, but according to the…
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April 27, 2021 0

Messaging Gets More Exciting – SMS-Magic Spring 2021 Release

SMS-Magic Team | Apr 27, 2021 Everyone’s Favorite Way of Communicating Just Got More Exciting — SMS-Magic Spring 2021 Release Multichannel messaging continues to be the easiest and most effective way to communicate with your customers. Research shows that SMS open rates are as high as 98%, compared to just 20% of all emails.  We…
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April 27, 2021 0

Top 4 Ways Messaging Helps Mortgage Lenders Win Over Customers

SMS-Magic Team | Apr 27, 2021 Success in the lending industry rests upon your relationship with your clients. Messaging is one of the best ways to connect and build those relationships. May it be a follow-up message, an appointment reminder, loan status, or documentation confirmation, it can be easily sent to your client via a…
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April 27, 2021 0

Hello 2021 – Let’s recall our top 10 blog posts from 2020

It’s January, which means the somewhat stunted festivities are over. No more excuses for eating excessive amounts of chocolate and cheese. The decorations have been put away and we’re back in our home offices. So… we imagine, like us you’re glad to see the end of 2020. 2021 comes with a fresh start, new goals,…
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April 27, 2021 0

How brands can maximise sales for Valentine’s Day 2021

If ever there was a year for brands to show their customers a little more love, 2021 surely fits the bill and what better opportunity than Valentine’s Day – Sunday 14th February.  Famed for its commercial prowess, the Valentine’s period is often referred to in business as the “love economy“. Mastercard reported a global spend…
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April 27, 2021 0

Are your campaigns Santa approved?

Finally, some good news – 2020 is nearly over. Like us, you probably can’t remember the last time you were so excited to see off the end of year, albeit with slightly less pazazz than we’d like. Perhaps unsurprisingly, Statista found that over 70% have reported increased usage of their smartphone during the pandemic. This…
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April 27, 2021 0

What will Black Friday look like in 2020?

No one could have foreseen a year like this and many of us are looking forward to brighter days that lie ahead where tiers are only referred to in relation to celebratory cakes. But the show must go on and as usual, we’re looking ahead to Black Friday and although this year will be very…
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April 27, 2021 0

Black Friday sale! 20% extra credits FREE

Black Friday 2020 is set for November 27th, and it is predicted to be an even larger commercial event than previous years. Given that 2019 saw sales soar, Barclaycard reporting a 7.2% increase in overall volume and 16.2% increase in transaction value – more people were buying and they were spending more; it’s safe to…
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April 26, 2021 0

10 Best Practices for Using URL Shorteners in Message Marketing

Today, URL shortening is not a new concept to marketers and businesses. But using it the right way is something that you should master to get the best results. It is one thing to shorten the URLs and use them in your content and messages but it is a different thing to create branded and…
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April 26, 2021 0

How to Use URL Shortening and Tracking to Grow Your Business

If you own a business you might find yourself glued to certain metrics. How many people landed on your business page or website last month? How many of them were a direct link? How many of them came through a URL that was added to your message? How many people clicked on the URL that…
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April 26, 2021 0

Using SMS to give your business a competitive advantage

Did you know that generally speaking most people receive on average just 178 SMS messages a month compared to an incredible 1,216 emails? Perhaps that’s one reason why the humble SMS has such a high open-rate at 95%. Over the past year, our mobile habits have changed fairly dramatically, in fact, 70% of smartphone users…
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April 26, 2021 0

How to Add SMS to Your Marketing Funnel

Looking to grow your text list but not sure how? Using a classic marketing funnel to address your SMS needs could be the answer. Focusing on the different structural levels of the funnel will offer guidance as you boost your following, increase engagement and encourage your followers to take action.  Interested in learning how to…
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April 26, 2021 0

How world leaders have used the humble SMS to help combat Covid-19

So 2020, among many other things, is the year a large telecoms business (we can’t say who) managed to get Barack Obama to speak at one of their online events. And while politics to telecoms may seem quite a leap, this year has seen leaders all over the world harness the power of SMS, to…
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April 25, 2021 0

How to Use Location Based Advertising With SMS (Examples Included)

Businesses have long been searching for ways to segment their communications so only people who are nearby receive their marketing. You’ve probably heard the buzzword: location-based advertising. Not quite sure what location-based advertising is or how you’d make it work for you? Here’s everything you need to know about this savvy marketing technique, including simple…
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April 25, 2021 0

How to track the ROI of your SMS campaigns

Whether it’s your first time sending SMS campaigns or you’re a seasoned professional, the only way you can see the value of your campaign is by tracking it and measuring its return on investment (ROI). Calculating the value of your SMS sends can help you make improvements going forwards, and can help you understand what…
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April 25, 2021 0

Rise of the staycation: Holiday minus the quarantine

With more aeroplanes being grounded, an increasing and rapidly changing list of countries requiring isolation upon return, and many insurers no longer covering for pandemic related cancellations; unsurprisingly brits have been looking closer to home for their holidays. In June alone, staycations had risen by 127% and following the confirmation that we have entered the…
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April 25, 2021 0

Free and Easy Text Message Templates for Any Scenario

Need to get the creativity flowing in your text message marketing strategy? Sometimes a boost to your brainstorming is the spark you need to create something amazing, which is why we’ve put together this list of text message templates and examples. They’re free. They’re simple. They’re from us to you — a gift that we…
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April 25, 2021 0

Your Guide to Shopify Marketing With SMS

Building a better Shopify marketing plan requires a multi-pronged approach. There’s a lot of competition between ecommerce stores today and the divide between the winners and the losers is growing. If you’re looking to enhance your Shopify marketing strategy, chances are you’ve tried some form of social media, content marketing or email marketing — all…
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April 25, 2021 0

Marketing campaigns of lockdown: The good, the bad and the ugly

Marketing during and after the immediate coronavirus crisis, has been difficult to navigate. Rapidly changing consumer behaviour and government guidelines, presented marketers with some challenges. Be sensitive, but be funny. Reference the situation, but not too much. Show you care, but in a different way to every other brand already overcommunicating with their customers. In…
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April 24, 2021 0

Flash Sale! Get 10% Free SMS credits for limited time only!

So this probably isn’t the Summer we’ve all been waiting for, but with more businesses reopening things are starting to feel more normal. So, to celebrate Text Marketer are having a Flash Sale! We want to make it easier for you to communicate with your customers and staff which is why, for a limited time,…
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April 24, 2021 0

How to Recover Deleted Text Messages: Your Complete Guide

Whether you need a copy of your text messages for legal purposes, business records or just for their sentimental value, the question of how to recover deleted text messages can send a panic through just about anyone when you start searching through your phone for a special text and realize it’s no longer there. While…
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April 24, 2021 0

Retail trends gaining momentum post-Covid19

Unsurprisingly, the pandemic’s impact on the retail industry was swift and significant. Consumer behaviour literally changed overnight with the government implementation of lockdown, and even now stores have reopened, retailers have a lot of work to do to reclaim the revenue lost during lockdown. That being said, initial signs are positive, with the Office for…
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April 24, 2021 0

The EU-US Privacy Shield has been struck down: what are the implications for EU companies using US software?

The EU’s rules around data privacy state that data cannot be transferred out of the EU unless appropriate safeguards are in place. On 16th July 2020, the European Court of Justice ruled that the current safeguards around the transfer of data from EU countries to the US were not adequate; that citizens’ privacy was not…
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April 24, 2021 0

How hospitality businesses can bridge the revenue gap during recovery

So, we’re going to talk about THE instagram post. You know the one, Tom Kerridge’s post addressed to no show restaurant customers. In the post he warns individuals that no-shows can potentially be putting peoples jobs more at risk, as hospitality businesses continue the road to recovery. Albeit a little less politely.  Now, the Text…
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April 24, 2021 0

Back 2 work campaign ideas

As the UK continues to ease lockdown restrictions and more businesses reopen, we’re finally starting to see what the post-Covid19 landscape looks like. However, with a u-shaped recovery predicted for the UK, we’re told to expect a lingering effect over the coming months, before trade returns to normal. During this time, it’s more important than…
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April 23, 2021 0

6 Best Practices for Messaging Compliance

In an economy where many products and services have become a commodity, seamless engagement and frictionless experience is a valuable competitive advantage. Messaging platforms like text messaging, WhatsApp, and Facebook Messenger are helping companies create engaging conversations with their customers. Research is showing that customers enjoy chatting with businesses through these channels and even prefer…
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April 23, 2021 0

What is 5g? Here’s Everything You Need to Know

5g became a hot topic in 2020. The new technology has the potential to drastically upgrade the daily lives of people on a global scale, though some are convinced it comes with environmental and health consequences. So what is 5g, really? The most recent installment of a series of technology meant to better the delivery…
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April 23, 2021 0

How to Build Personalized Conversations with Customers Using Multichannel Messaging

Text messaging and messaging through mobile apps have now surpassed emails and phone calls as the primary medium for personalized communication. Today, more than 5 billion people communicate with each other by sending text messages globally. With an open rate of 98%, compared to email at 15%, it is obvious that people prefer texting over…
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April 16, 2021 0

How the SMS-Magic Mobile App keeps you closer to your customers.And ahead of your competitors!

SMS-Magic Team | Apr 16, 2021 Customer engagement expectations have changed for good. Research shows that 82% of consumers look for an immediate response from brands on marketing and sales questions. Companies that aren’t ready to enable seamless, memorable conversations, will fall behind. To help companies address the need for better customer engagement, we’ve created…
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April 16, 2021 0

How to Set Up Contact Tracing for Any Organization

Text messaging is proving invaluable for organizations of all types as they enhance their contact tracing programs, an important part of reopening post-pandemic. Contact tracing can help monitor and prevent the spread of COVID-19, and it’s something consumers are asking for. Contact tracing ranked as the number two most important procedure consumers say they want…
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April 16, 2021 0

The Power of Connected Conversations with Multichannel Messaging

SMS-Magic Team | Apr 15, 2021 It’s true that Covid-19 accelerated the adoption of digital communications across industries. Businesses that had not yet invested in digital tools scrambled to figure out how to engage with their customers in non-traditional ways. And it’s likely that many companies felt overwhelmed by the task. Luckily, there are simple…
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April 15, 2021 0

Reopening in a Post-Pandemic World: Consumer Preferences

As more of the population becomes vaccinated, businesses have begun reopening with an abundance of caution, creating mixed emotions for customers who are trying to gauge when and how to resume activities the pandemic halted.  Understanding how customers feel about meeting in large groups or shopping in stores offers businesses insight into how to plan…
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April 14, 2021 0

44 Cyberbullying Statistics and Facts to Help Make Texting Safer

While the internet opens up a whole new world of communication and social interaction, it comes with its drawbacks. Cyberbullying statistics from 2019, 2020 and even earlier prove this modern form of bullying is an unfortunate reality for many young people as they navigate life online. Social media pages and text messages provide a way…
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April 9, 2021 0

10 Tips for Optimizing Text Messaging Campaigns

Texting isn’t just for friends and family anymore, it’s a powerful business tool. New research shows that 34% of businesses adopted the use of texting because of the pandemic and 77% saw such amazing results that they plan to continue using it post-COVID. More and more businesses are seeing the benefits of texting. Text messaging…
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April 9, 2021 0

Survey: A Year Into COVID-19, Shoppers Say They Need Better Shipping Updates

It’s hard to find one area of our daily lives that the COVID-19 pandemic hasn’t altered (seriously, even toilet paper became a prized commodity), but after a year of living through a global pandemic it’s becoming more obvious what changes were quick fads (sourdough, anyone?) and what’s here to stay. This is vital information for…
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April 9, 2021 0