SMS Tips

The SMS Experts

How Your CRM Can Make or Break Relationships

One of the benefits of texting your customers is that you’re able to approach them as a trusted friend instead of a corporate entity. You can send reminders, make appointments, ask questions or just check in with them. And your customers are likely to love the help…  until your text messages start sounding like a…
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May 14, 2022 0

Generate leads with SMS marketing

The goal of any profitable business is to generate leads and drive revenue, but in such a competitive market, how can you ensure that your message is heard loud and clear? Companies are striving to work faster, not harder, which is why many have opted for SMS marketing.  Each year the number of smartphone users…
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May 13, 2022 0

Selling Products Need Installation or Service?

Selling Products Needing Installation or Service? How Messaging Can Streamline the Process. Your customer has just purchased one of your products, and it needs delivery or installation. You want that interaction to be as smooth as possible for your customers, and so do they. So what channel do you use to schedule the appointment? Email?…
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May 13, 2022 0

How to Get Your Customers to Say ‘Yes’ to the Texts

Have you used text messages to pay for parking yet? The service has come to cities all over the U.S. and provides a convenient way to pay for street-level parking. It’s one of the many ways text messaging is being used beyond talking with friends and family in our daily lives.  We’re always interested in…
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May 12, 2022 0

How to Build Personalized Conversations with Customers Using Multichannel Messaging

Text messaging and messaging through mobile apps have now surpassed emails and phone calls as the primary medium for personalized communication. Today, more than 5 billion people communicate with each other by sending text messages globally. With an open rate of 98%, compared to email at 15%, it is obvious that people prefer texting over…
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May 12, 2022 0

Decoding the Myths About Short-Code & Long-Code Text Messaging

If you’re thinking about using text messaging to boost communications with your key audiences, congratulations! You’ll be delighted with the response you’ll get. But before you plan your first campaign, you need to choose the inbound number your customers will use to talk to you. Will you choose a short code or a long code?…
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May 11, 2022 0

How to Conduct Surveys and Collect Feedback with Conversational Messaging

Would you like to know what your customers think about your products or service? If so, you might want to ask them to complete a survey about their experience. If you’re using email or social media to invite them to participate, you might not be getting the results you want. We’d like to suggest trying…
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May 11, 2022 0

How to Set Up Contact Tracing for Any Organization

Text messaging is proving invaluable for organizations of all types as they enhance their contact tracing programs, an important part of reopening post-pandemic. Contact tracing can help monitor and prevent the spread of COVID-19, and it’s something consumers are asking for. Contact tracing ranked as the number two most important procedure consumers say they want…
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May 11, 2022 0

The Power of Connected Conversations with Multichannel Messaging

SMS-Magic Team | Apr 15, 2021 It’s true that Covid-19 accelerated the adoption of digital communications across industries. Businesses that had not yet invested in digital tools scrambled to figure out how to engage with their customers in non-traditional ways. And it’s likely that many companies felt overwhelmed by the task. Luckily, there are simple…
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May 10, 2022 0

How to Turn Your Best Customers into VIPs with Multi-Channel Customer Service

Everybody likes to think they’re special. Your existing customers, for example. They are special, and they are the bedrock of your business. Research from Small Business Trends found that 65 percent of a company’s business comes from existing customers. And, they found, long-term customers spend 67 percent more in months 31 to 36 of their…
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May 10, 2022 0