SMS Tips

The SMS Experts

How Automated Texts Guarantee Warranty Service Customers Get Their Morning Coffee

One of our team members recently woke up to an early-morning disaster – her coffee maker had died during the night. No coffee. Only flashing numbers on the display. She immediately contacted the manufacturer. Here’s what happened: The company asked for proof of purchase. She found her Amazon receipt and sent it. They asked what…
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May 9, 2022 0

Don’t Forget to Remember: How to Use Messaging to Remind Your Customers

Are you using email and phone calls to remind your customers about a deadline, event or upcoming appointment? We can give you a better way to reach them – conversational messaging. Why Use Messaging? Messaging is an immediate way to start or continue a conversation with your customers. Research shows us that your customers don’t…
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May 8, 2022 0

5 Tips for Writing Great Business Text Messages

If you’re in business, you need to be a great communicator. And if you use conversational text messaging as a primary tool, you need to be an effective writer. Otherwise, how will your customers know about new products, expanded services or special prices? You don’t have to be a professional writer to be effective, and…
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May 8, 2022 0

How Opt-In Compliance Is Making the World a Better Place

When a customer opts out of your messaging campaigns, can you be sure you won’t send messages to them ever again? Can you prove it? Seemingly simple requests, like a request to opt out of communications, can sometimes have expensive consequences. Fines for illegal text messages can range from $500 per text to $1,500. If…
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May 8, 2022 0

5 Messages You Should be Sending Your Financial Service Clients

So you have finally built strong momentum and relationships with your customers and they are comfortable receiving your messages. That’s great! If you’re already messaging with customers it means you’ve also obtained consent with an opt-in, so you don’t have to worry about compliance. Messaging is the #1 medium of communication today and it is…
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May 8, 2022 0

Do Consumers Trust Social Media Influencers? Here’s What Statistics Show

Love them or hate them, but one thing you can’t do is avoid social media influencers. They’ve become integral to many social strategies as businesses shift more resources toward digital. While this can create new sales and marketing opportunities, heavily relying on social media isn’t risk-free. Businesses lose ownership over their contacts with a social-first…
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May 7, 2022 0

You Had Me at Hello. Examples for Building Opt-In Text Messaging Campaigns

Before you send a business text message to anyone, you must have their express written consent to do so. It doesn’t matter who it is – an existing customer, a former client, a trade-show lead, or someone on a purchased marketing list. Before that first message goes out, your customer must say it’s okay. That…
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May 7, 2022 0

10 Ways Multichannel Messaging Can Help You

By now, we’re all pretty familiar with multichannel marketing – using a mix of media to market to your customer. That includes older technology like phone calls, billboards, direct mail, television and radio, and newer technologies like email, internet ads and social media. Within the collection of newer technologies, however, we’re seeing the rise of…
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May 6, 2022 0

How Messaging Can Keep Your Not-Quite-Ready Customers Engaged

Do you track customers who are almost ready to buy from you? You might have a customer who is 90 percent qualified for a loan or purchase a service, but doesn’t quite meet all the standards you’ve set. With a little time and work, however, these customers could be ready to buy from you or…
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May 6, 2022 0

44 Cyberbullying Statistics and Facts to Help Make Texting Safer

While the internet opens up a whole new world of communication and social interaction, it comes with its drawbacks. Cyberbullying statistics from 2019, 2020 and even earlier prove this modern form of bullying is an unfortunate reality for many young people as they navigate life online. Social media pages and text messages provide a way…
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May 6, 2022 0